Return Policy

Returns Policy for Online Purchases Only | Woodcock and Cavendish

At Woodcock and Cavendish, we are committed to responsible and sustainable practices. This includes operating a dedicated online returns process to minimise waste and improve efficiency.

Important:
Items purchased online must be returned via our online returns process and cannot be returned to our physical store.

Below you will find full details of our returns, refunds, and conditions.

Returns Office Team Availability

Our returns team is available to assist you on:

  • Tuesday & Thursday

  • 10:00 AM – 2:00 PM

Key Returns Terms

  • Notification Period: You must notify us of your intention to return an item within 14 days of purchase.

  • Return Window: Items must be returned within this period to be eligible.

  • Assessment: All returns are reviewed on a case-by-case basis to ensure fairness and quality control.

Non-Returnable Items

The following items are not eligible for return or refund, unless faulty:

  • Made-to-order items, including leathers, sheepskins, and selected artwork

  • Underwear, earrings, and gift cards

  • Sale items (eligible for exchange or credit note only)

Return Conditions

To qualify for a refund or exchange:

  • Clothing must be returned in original packaging, with swing tags attached, unworn and unwashed, and free from marks (including perfume, makeup, or deodorant).

  • Non-clothing items must be unused, with original packaging and seals intact.

  • Items that are poorly packaged or damaged in transit may be subject to a partial refund only.

Damaged, Faulty, or Incorrect Items

  • Please notify us within 24 hours of delivery if your item is damaged or faulty.

  • We may request photographic evidence before processing a refund or replacement.

  • If you receive an incorrect item, contact us immediately with supporting evidence and we will resolve the issue promptly.

Please note:
We do not refund return shipping costs that exceed the original delivery method (e.g. Special Delivery or Next Day when the order was sent via Royal Mail 48hr Tracked).

Shipping Charges

  • Faulty or incorrect items: Original delivery and return postage will be refunded.

  • Unwanted items: Original and return shipping costs are non-refundable.

Delivery Issues

If your order is delayed or missing, please contact us with your order number.
Most orders are sent via Royal Mail Tracked, and tracking details are provided.

Refunds for lost items require confirmation that delivery is no longer possible and, where applicable, that the item has been returned to us.

Processing Time

Returns are processed within 7–10 working days from the date the item is received at our returns office.

Refund Method

All refunds are issued to the original payment method used at checkout.

Stock Availability

Occasionally, stock discrepancies may occur due to system delays. If an item becomes unavailable, we will notify you promptly and offer an alternative or a full refund.

UK Returns – Hugs & Co Shoes

  • Hugs & Co shoes may be returned within 30 days of purchase

  • Shoes must be unused and in original condition

  • A full refund for the shoes will be issued (excluding shipping costs)

  • A prepaid Royal Mail drop-off label is available upon request — please email us

  • We are happy to exchange sizes until you find the perfect fit

We appreciate your understanding and cooperation with our returns guidelines.
If you have any questions, our team will be happy to help.